Practical information

Refund Service

Get extra security and flexibility.

Harbour

With our Refund Service, you can quickly and easily cancel your ferry ticket and get the ticket price refunded if your travel plans should unexpectedly change.

Refund Service costs from 15 EUR.


Refund Service


Refund Service is valid up to 3 months after the originally booked departure date. After this, it is no longer possible to receive a refund.

  • Cancel unused tickets via “My booking” on Scandlines’ website
  • You will receive the refunded amount, which will be refunded to the payment card or account used to make the original payment. It is not possible to receive a cash refund for tickets at the check-in or at customer services
  • Cancel a partially used return ticket by contacting Scandlines’ customer services at servicecenter.germany@scandlines.com and requesting a refund. Please state your reservation number and any unused vouchers
  • You will receive the refunded amount, which will be refunded to the payment card or account used to make the original payment. It is not possible to receive a cash refund for tickets at the check-in or at customer services
  • Unused or partially used tickets, as well as pre-ordered meals on board, can be cancelled and refunded. If an unused ticket is cancelled, the full price of the ticket will be refunded
  • If you wish to cancel a partially used ticket, any residual value of the original ticket price will be refunded. In the case of combined tickets for the routes between Germany and Sweden, only completely unused combined crossings can be reimbursed. However, it is not possible to get a refund of the residual value of a partially used 1-day ticket or return ticket. Surcharges/fees are non-refundable
  • If you cancel tickets without Refund Service, it is not possible to get a refund for unused tickets